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Computer Delivered – The CQIA examination is a one-part, 110-question, three-and-a-half-hour exam and is offered in English only. Of these questions, 100 are scored and 10 are unscored.Paper and Pencil – The CQIA examination is a one-part, 100-question, three-hour exam and is offered in English only.
Certification from ASQ is considered a mark of quality excellence in many industries. It helps you advance your career, and boosts your organizations bottom line through your mastery of quality skills. Becoming certified as a Quality Improvement Associate confirms your commitment to quality and the positive impact it will have on your organization.
Each certification candidate is required to pass an examination that consists of multiple-choice questions that measure comprehension of the body of knowledge.
A. Terms, Concepts, and Principles 1. Quality definitions Describe and distinguish between the common definitions of quality. (Apply)2. Quality planDefine a quality plan, describe its purpose and objectives to achieve the quality mission or policy. Identify the various functional areas and people having responsibility for contributing to its development. (Understand)3. Quality systemsUnderstand the difference and relationship between quality assurance, quality control, and continuous quality improvement. (Understand)4. Organizational cultureUnderstand how culture influences the success of process improvement efforts such as lean, Six Sigma, ISO 9001, Baldrige, and change management. (Understand)5. Employee involvement and empowermentDefine and distinguish between employee involvement and employee empowerment. Describe the benefits of both concepts. (Understand) 6. Systems and processesDefine and distinguish between a system and a process and describe the interrelationships between them. Describe the components of a system – supplier, input, process, output, customer (SIPOC) – and how these components impact the system as a whole. (Analyze)7. VariationDefine and distinguish between common and special cause variation in relation to quality measures. (Understand)8. StandardizationDescribe how quality systems provide consistency and standardization (e.g. ISO 9001). (Remember)Topics in this body of knowledge (BoK) include subtext explana-tions and the cognitive level at which the questions will be written. This information will provide useful guidance for both the exam Development Committee and the candidate preparing to take the exam. The subtext is not intended to limit the subject matter or be all-inclusive of material that will be covered in the exam. It is meant to clarify the type of content that will be included on the exam. The descriptor in parentheses at the end of each entry refers to the maximum cognitive level at which the syllabu will be tested. A complete description of cognitive levels is provided at the end of this document. BODY OF KNOWLEDGECertified Quality Improvement Associate (CQIA)
B. Benefits of Quality Describe how using quality tools, techniques, and concepts can Excellerate processes and deliverables (including products and services), and how each benefit all parts of an organization. Describe what quality means to various stakeholders (e.g., employees, organizations, customers, suppliers, community, and interested parties) and how each can benefit from quality. (Understand)C. Foundations of QualityUnderstand the key concepts and teachings of the foundational quality thought leaders including 1) Walter Shewhart, 2) W. Edwards Deming, 3) Joseph Juran, 4) Kaoru Ishikawa, 5) Philip Crosby, and 6) Armand Feigenbaum. (Understand)II. Team Basics (16 Questions)A. Team Organization 1. Team purpose Describe why teams are an effective way to identify and solve problems, and describe when, where, why, and how teams can be used effectively. (Apply)2. Types of teamsDefine and distinguish between various types of teams: process teams, continuous improvement teams, workgroups, self-managed teams, ad hoc project teams, cross-functional teams, and virtual teams. (Apply)3. Value of teamsExplain how a teams efforts can support an organizations key strategies and effect positive change throughout the organization. (Understand)
B. Roles and Responsibilities Describe the roles and responsibilities of various team stakeholders: (Understand) 1. Sponsor 2. Champion3. Facilitator4. Leader5. Member6. Scribe7. TimekeeperC. Team Formation and Group Dynamics 1. Initiating teams Apply the elements of launching and sustaining a successful team, including establishing a clear purpose and goals, developing ground rules and schedules, gaining support from management, and obtaining commitment from team members. (Apply)2. Selecting team members Describe how to select team members based on knowledge, skill sets, and team logistics, such as an adequate number of members in relation to the size or scope of the project, appropriate representation from affected departments or areas, and diversity. (Apply)3. Team stages Describe the classic stages of team development: forming, storming, norming, performing, and adjourning. (Understand)4. Team conflict Identify the value of team conflict and recognize how to resolve it. Define and describe groupthink and how to overcome it. Determine how good logistics, an agenda, and effective training facilitate team success. (Analyze)
5. Team decision-making Describe and use different decision-making models, such as voting (majority rule, multi-voting) and consensus. Use follow-up techniques to clarify the issue to be decided, to confirm agreement on the decision, and to achieve closure. (Apply)III. Continuous Improvement Techniques (40 Questions)A. Process Improvement 1. Six Sigma concepts and toolsCompare Six Sigma concepts, tools, and techniques. Understand the DMAIC phases: define, measure, analyze, improve, and control. (Understand)2. Lean concepts and toolsCompare lean concepts, tools, and techniques. Understand lean tools used to reduce waste, including set-up and cycle-time reduction, pull systems (kanban), continuous improvement (kaizen), just-in-time (JIT), 5S, value stream mapping, and error-proofing (poka-yoke). (Understand) 3. BenchmarkingDefine benchmarking and describe how it can be used to develop and support best practices. (Understand)4. Incremental and breakthrough improvement Describe and distinguish between these two types of improvements, the steps required for each, and the type of situation in which either type would be expected. (Understand)
B. Improvement Techniques Select and utilize improvement opportunity techniques and/or methodologies: (Apply) 1. Brainstorming2. Plan-do-check-act (PDCA) cycle3. Affinity diagrams4. Cost of poor quality (COPQ)5. Internal audits C. Improvement Tools Select, interpret, and apply the basic improvement tools: (Apply) 1. Flowcharts 2. Histograms 3. Pareto charts4. Scatter diagrams5. Check sheets6. Control charts7. Decision trees D. Root Cause AnalysisUtilize root cause tools such as the 5 Whys and fishbone diagram to implement correction and corrective action. (Apply)E. Risk Management Understand the tools and techniques used to identify and communicate risks, including failure modes and effects analysis (FMEA) and Strengths, weaknesses, opportunities, threats (SWOT). Understand prioritization of activities and projects based on risk. (Understand)IV. provider
Relationship (7 Questions)A. provider
selectionIdentify the provider
selection criteria and approval process. (Remember)B. provider
relationships, associated challenges, and effects of a diverse supply base. (Understand)C. provider
performance measures, including quality performance, on-time delivery, and level of service. (Apply)V. Customer Relationship(7 Questions)A. Customer IdentificationDistinguish between internal and external customers. Describe their influence on products, services, and processes. (Understand)B. Voice of the Customer (VOC)1. Data gathering and useDescribe various methods for collecting customer satisfaction feedback, including formal surveys, informal feedback, warranty claims, and focus groups. Understand the importance of using customer satisfaction feedback to drive continuous improvement. (Understand)2. Complaint processDefine and identify a customer complaint. Understand and apply the complaint handling process including documentation, action taken, and providing resolve to the customer. (Apply) 3. Customer needsUnderstand the key elements of quality function deployment (QFD) and how it identifies and prioritizes customer expectations and needs. (Understand)
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The revelation within the DĂˇil that the branch of Agriculture â€śdoes not categorise cattleâ€ť slaughtered as pleasant-guaranteed or non-fine-certain at processing vegetation will lift severe questions amongst beef finishers.
hat is the point within the Minister mentioning â€śBord Bia have confirmed that the immense majority of all beef processed in eire comes from first-rate-assured farmsâ€ť when there are no legit tonnage figures of the beef produced in factories to lower back up that claim?
what's the element of having a traceability system where farmers preserve distinct statistics of every little thing from animal identification and movement, to the quantity of veterinary and feed purchases consumed, if when these animals enter the processing gadget all that assistance is lost?
And just because no-one idea to formally list the volume of red meat produced as first-class-assured or non-great-certain.
Or does the whole exceptional assurance payment scheme at factories â€” as Denis Naughten counseled to the Farming |independent â€” involve those getting a top quality assurance bonus in reality only receiving the actual base cost, while those now not exceptional-guaranteed are penalised?
again at the coal face, manufacturing facility expenses to finishers remained strong the previous day regardless of ultimate weekâ€™s kill anticipated to be yet once more around the 37,000 mark.
Bullocks are quoted at â‚¬4.15/kg but in most situations being offered at â‚¬4.20/kg. Heifers continue on a quote of â‚¬four.20/kg, with â‚¬4.25/kg paid.
Bulls below sixteen months are on a base of â‚¬four.15/kg. With bulls up to 24 months, flat fees of â‚¬four.25-four.30/kg are being offered for U grades with Rs on â‚¬4.15-4.20/kg and Os â‚¬four.05-four.10/kg.
among the many cull cows these additional numbers, specifically at marts, have given factories a little respiration space, with some plant life easing their prices by means of 5c/kg.
This sees R grades starting from â‚¬3.80-three.eighty five/kg with that 3.eighty five/kg a little harder acquired, Os are on â‚¬three.40-three.50/kg and once more that higher fee a bit more challenging in areas.
P grades proceed on â‚¬three.forty/kg, with the more suitable, fleshier one â‚¬three.50/kg.
Â A breakdown of the kill from two weeks in the past shows that at 15,838, steers accounted for 42pc of the animals processed, with heifers at 10,583 making up 28pc.
young bulls amounted to 2,256 or 6pc with cull cows 8,277 or 22pc.
As always at this time of yr the number of cull cows raises â€” up 1,358 or 3pc from 5 weeks ago.
The numbers of manufacturing facility-fit cattle in frequent look like there regardless of predictions that they'd tighten sharply in November, partly as a result of factories have become extra substances from shed finishers than could have been anticipated.
Are they seeing some shed stock being brought ahead ahead of time as finishers do their sums in relation to feed charges?
One manufacturing facility agentÂ said: â€śGrass grew smartly this yr and cattle are ahead of where they might continuously be. Iâ€™m not saying they're all fully fit nevertheless itâ€™s doubtless making sense for lads to sell in its place of mealing themâ€ť
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