CA-Technologies CAT-200 : CA Service Desk Manager r12 Administrator Exam
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CA-Technologies r12 questions
medical machine & Diagnostic business MagazineMDDI Article Index
An MD&DI June 1997 Column
cowl talerisk management is not as complicated or high priced as many small machine manufacturers can also suppose. in reality, it might really save money.
using application to control both the manufacture and operation of scientific devices is rapidly expanding. because the want for such really good medical application grows, so too does the magnitude of following rigorous and thorough software building methods. no matter if the developer is a big enterprise with deep pockets or a small one with little or no to spend on analysis and development, scientific utility must be protected for its supposed use.
manufacturers can ensure that application might be safe through systematically deciding upon and doing away with application hazards before they become either threats to successful operation or predominant sources of application transform.1 Regulatory officials recognize the need for such deliberate chance administration. as an example, FDA's September, 1996, 510(ok) draft information includes a piece that spe-cifically addresses utility possibility management and requires that it's built-in into the application construction existence cycle. The international Electrotechnical fee's 601-1-four average, launched in 1996, additionally addresses utility chance management for programmable medical gadgets. The normal requires the instruction of a documented risk administration plan and the utility of possibility evaluation and chance control right through development.
possibility administration can't handiest aid make certain that the closing product is protected, however can even be used to determine no matter if a development venture can be complete on time and on price range. can charge overruns and scheduling delays are two of the greatest risks for any utility undertaking, and can be exceptionally devastating for a small company.
regardless of the seeming consensus on the merits of risk administration, however, many small clinical producers don't consist of it of their software construction projects. There are a couple of feasible explanation why they do not. producers can also have an exaggerated thought of the complexity of the mathematics panic in risk administration. They can also agree with that software chance administration should only be carried out on tremendous software programs, or suppose that formal application possibility management will add too a whole lot to an already full development agenda. They can also lack self-discipline in making use of the methods, or doubt no matter if the thoughts can have cost, or effectively lack skills of or practicing in application possibility administration.
And it isn't just misunderstanding or misinformation that maintains many small producers from instituting formal chance administration. Most obtainable possibility administration strategies are too complicated or high priced to be purposeful for any however the biggest firms. For small manufacturers, a chance management method would ought to be elementary and low-cost to be functional. with the intention to be now not handiest practical but also greatest for small producers, it might should meet a couple of criteria: it would need to be customizable. it could ought to be basically qualitative in nature, and quantitative if essential. it will have to follow to the entire life cycle, together with the maintenance section. it will have to be convenient to replace as the construction assignment progresses. And it might ought to be appropriate with any construction mannequin, akin to spiral, waterfall, joint application design, fresh software design, incremental, or prototyping.
figure 1. the relationship of software chance facets to possibility elements.
One chance management approach that meets these criteria is the utility Engineering possibility (SERIM), model, which will also be utilized by using anyone who's conventional with spreadsheet functions and who reads this article.2 SERIM uses risk inquiries to derive numerical percentages for a collection of chance factors. These numerical values are then analyzed using spreadsheets which have been programmed with specific statistical equations. To explain this quantitative analysis process obviously, some fundamental ideas, similar to possibility administration activities, possibility points and elements, and measuring chance are addressed in here sections.
possibility management actions
chance administration can be geared up in six familiar steps.
1. Identification. finding and recording undertaking-selected dangers. The recognized dangers may also be generated by means of a few suggestions corresponding to checklists, comparison with journey, common experience assessments, and analogies to general situations.
2. possibility method and Planning. growing plans and alternate options for addressing every identified utility chance and coordinating these plans with other files, such because the application development plan.
three. risk evaluation. Categorizing every possibility and settling on its relative magnitude. This step includes deciding even if the risk should be managed or neglected all through the development system.
four. risk Mitigation/Avoidance. Taking the steps which have been deliberate either to reduce every possibility or to prevent it.
5. possibility Reporting. Formally reporting the fame of the risks that have been identified by means of the primary 4 steps.
6. possibility Prediction. using historical facts and estimates to forecast chance. The assistance gathered in the old five steps is used to derive the brand new chance predictions.
possibility facets AND chance elements
possibility features. The three most important features of application possibility are technical, cost, and scheduling issues. Technical risks, akin to maintainability or reusability, are linked to the typical efficiency of the software device. cost risks, corresponding to budget or fixed prices, are associated with the cost of the utility system. Scheduling risks, corresponding to overlapping initiatives with shared materials, are associated with completion of the application device right through construction.
risk elements. application possibility factors can also be concept of as greater particular subcategories of the three familiar chance points. possibility elements are greater intently relat-ed to software considerations.three A utility possibility factor will also be a subcategory of multiple possibility element (see figure 1). each and every application possibility factor can have an impact on each chance point. That affect can be labeled as low, medium, or excessive.
For the SERIM mannequin, Karolak has recognized 10 important chance elements.four
1. organization. The maturity of the corporation's structure, communications, features, and leadership.
2. Estimation. The accuracy of the estimations of supplies and schedules crucial all over utility building, and their charges.
three. Monitoring. The potential to determine problems.
four. construction Methodology. The strategies wherein the application is developed.
5. tools. The application tools used when application is developed.
6. chance way of life. The management choice-making technique in which dangers are regarded.
7. Usability. The performance of the utility product as soon as it is delivered to the end-consumer or consumer.
eight. Correctness. whether the product fits the client's wants.
9. Reliability. How long the utility performs for the consumer without bugs.
10. Personnel. The variety of individuals utilized in development and their knowledge.
figure 2. the relationship of chance inquiries to software chance facets and risk factors.
table I indicates the impact of the 10 software risk elements on each of the software chance aspects. each component can have a different influence on each element. for instance, the use of a poor estimation method may additionally have little technical influence on a application venture however result in erroneous prediction of the measurement and cost of a assignment, and, for this reason, enormously extend the building agenda. From a chance point point of view, the have an impact on of the estimation technique's possibility component on a task will also be characterised as excessive on charge and agenda, however low on technical risk. application risk components can also be classified with the aid of their magnitude, both predominant or minor, to product or method risk (see table II).
table I. The impact of utility chance components on possibility facets.
table II. The impact of software chance components on application classes.
possibility Questions. One method to assessing possibility is to use possibility questions to measure possibility elements. answers to the questions will also be recorded in a yes-or-no layout (0 or 1) or as a numerical latitude of possible responses. Response stages can use any numerical value from 0 through 1. for instance, a response range can be described as none = 0, little = 0.2, some = 0.5, most = 0.eight, and all = 1.0.
figure 2 shows the relationship of risk questions to chance elements and risk factors below the SERIM model. be aware that each and every possibility question can have a relationship with distinct chance components, and there can also be dissimilar questions for a given risk factor. The variety of questions for each and every possibility component relies on its relative magnitude in predicting success or failure in a utility development task. The variety of questions can also be elevated or diminished according to the features of a venture.
The sorts of questions asked for each and every possibility element are continually according to trade developments, records, publications, and observations of each successful and unsuccessful utility building projects. For each and every risk element, a variety of questions can be developed. They will also be recognized by the first initial of the corresponding chance element and a number. For the company utility chance component, as an example, an O is used to identify every query.5
O1. Are you the usage of or do you intend to use experienced software managers?
O2. Has your business been producing utility comparable to this in the past?
O3. Is there a documented organizational structure both in area or deliberate?
O4. Is the organizational constitution solid?
O5. what's the self assurance degree of your management team?
O6. Does first rate verbal exchange exist between different organizations supporting the building of the software challenge?
O7. Are application configuration administration features being performed?
O8. Are software quality functions being performed?
to plan a numerical range of responses to query O1, for example, a 0 could indicate that simplest managers who've little or no software engineering journey might be used on the project. A ranking of 0.5 may point out that a administration staff of each experienced and inexperienced software engineering managers should be used. A ranking of 1.0 could point out that only managers who are skilled in software engineering can be used on the venture. the bottom end of the scale in fact represents the highest chance for a risk element.
further questions to cowl the possibility elements of estimation (E1E7), monitoring (M1M7), development methodology (DM1DM7), equipment (T1T9), risk tradition (RC1RC11), usability (U1U6), correctness (C1C9), reliability (R1R12), and personnel (P1P5) are listed in Karolak.6 The SERIM model comprises eighty one questions for the 10 application chance components.
table III. Correlation of risk management activities and organization possibility aspect questions.
Mapping chance questions to chance administration activities. one way to ensure that questions are comprehensive and cover the scope of the software chance management activities is to correlate their possibility factors to those activities. as an instance, desk III indicates the corporation chance questions regarding the six possibility management actions. The desk shows that not one of the eight firm questions covers the reporting recreation. This suggestions may additionally indicate that extra questions to cover possibility reporting should still be formulated for this factor.
table IV. built-in risk administration actions correlated with application building lifestyles cycle phases.
Mapping possibility administration actions to the utility construction life Cycle. An integrated possibility administration strategy to software development should be in a position to predict risks throughout any section of building. The six risk administration actions may still be current all the way through the utility construction existence cycle (see table IV). regular development phases consist of prerequirements, necessities, designing, coding, trying out, start, and renovation.
within each section of building, the six chance administration activities are also evaluated the usage of the possibility questions. Tables can also be generated for every of the application building phases to show the relationship of those six actions and the relevant risk questions.
analyzing risk records: THE SERIM model
as the information on possibility components are gathered the use of the possibility questions, they may also be entered into any industrial spreadsheet software. The SERIM equations and parameters will also be quite simply programmed into spreadsheets to create templates for statistics evaluation. When the records are entered into the templates, factors can also be analyzed all the way through or before every development part, or at any time vital. The mannequin will also be updated, increased with greater questions, or otherwise modified as extra suggestions is gathered throughout building. this adaptability makes SERIM appropriate for small as well as significant building projects.
model Parameters. The SERIM model makes use of elementary chances to determine knowledge dangers. The primary parameters of the calculations during this mannequin encompass:
1. P(A) is the probability of adventure A.
2. The probability of experience A stages from 0 to 1.
three. The likelihood of the demo house = 1, and the likelihood of no outcomes = 0.
4. If A1, A2, ... An are a chain of mutually exclusive hobbies, then P(A1 * A2 * ... An) = P(A1) + P(A2) + ... P(An). Restated, the chance of a series of mutually exclusive movements is the same as the sum of the particular person possibilities.
SERIM assumes that the possibilities are assigned by using old event or via analogy to past events. because this process is subjective, the chance assigned to a particular experience might also fluctuate at different times in the software lifestyles cycle. it may well additionally range counting on the people who get a hold of the assignment. The numeric values used within the SERIM mannequin are set through the responses to the chance questions. elementary probability trees are then used to calculate a possibility statistic for every risk component, which is a weighted general of the entire responses to all the possibility questions associated with that element. This statistic is expressed mathematically as P(A) = w1P(A1) + w2P(A2) + ... + wnP(An) the place wn is the burden for each and every likelihood.
An built-in application mannequin. to describe SERIM as an built-in model, the six application risk management activities are regarding specific questions that span a specific development phase for a task. In turn, each and every software development part is related to a set of software risk questions. These questions are involving selected utility chance factors, which relate to the three utility chance points. These risk features then constitute the total risk for the venture.
during this mannequin, chance is represented as a likelihood tree. P(A) represents the universal chance of a a success construction project. P(A1), P(A2), and P(A3) denote the particular person percentages for success in each of the three software chance aspects. P(A4) to P(An) symbolize the chances for the utility possibility factors. P(B) through P(M) represent the probability of success of the mission in accordance with the software life cycle part and the six utility chance management actions.
figure 3. model relationships between application risk classes and risk elements.
figure 3 illustrates the relationships between the application chance classes and risk components for each system and product. P(N) is the likelihood of project success according to a specific utility technique. P(O) is the likelihood of venture success in line with product fine.
The analysis Equations. The primary equations used for the SERIM model are a series of probability trees for each and every parameter. each equation is based on the variety of questions for each utility chance ingredient and the relative weights placed on each and every query. The main sets of equations that can be readily entered into a spreadsheet are given beneath. as an instance, the chance of adventure A taking place is derived using Equation 1.
n = 1
This equation assumes that each one possibility aspects are equal in weight. P(A) is the probability of a successful project. If the load of every point differs between them, then P(A) =w1P(A1) + w2P(A2) + w3P(A3), the place w1 is a positive number and w1 +w2 + w3 = 1.
The likelihood of a chance point 1 (technical chance) is given by using Equation 2.
n = 4
where w4 = 0.043, w5 = 0.043, w6 = 0.087, w7 = 0.087, w8 = 0.087, w9 = 0.13, w10 = 0.13, w11 = 0.13, w12 = 0.13, and w13 = 0.13. This equation assumes that a weight of 0.043 is assigned for a low cost, 0.087 for a medium price, and nil.13 for a high cost. The chance of chance elements 2 and three are calculated with the equal formulation, but with distinct weights.
The chance of P(A4), the firm possibility ingredient, is given by way of Equation 3.
n = 1
where On is the numeric price of risk question n for the class of company. The probabilities of P(A5) through P(A13) are calculated with the same formulation, however the higher limit of the summation and divisors for the variety of questions will vary for each and every risk ingredient category.
The likelihood of P(B), the prerequirements section, is given by means of Equation 4.
P(B) = (O1, O2, O3, O4, O5, E1, E2, E3, E4, E6, E7, M1, M2, M3, M4, M6, M7, DM1, DM2, DM6, T1, T6, T9, RC1, RC2, RC3, RC4, RC5, RC6, RC7, RC8, RC9, RC10, RC11, C5, P1, P2, P3, P4, P5)/forty
where the aspects of the sum are the values for the corresponding risk questions. The probability values listed during this formula all address the connection between the prerequirements section and the six chance management activities. The probabilities of P(C) to P(M) are calculated with the same method, but the selected questions and the divisor will fluctuate for every section of development.
The probability of P(N), the system, is given by Equation 5.
n = 4
the place w4 = 0.125, w5 = 0.125, w6 = 0.125, w7 = 0.one hundred twenty five, w8 = 0.one hundred twenty five, w9 = 0.125, w10 = 0.04, w11 = 0.04, w12 = 0.04, and w13 = 0.one hundred twenty five. The method assumes that a weight of 0.04 is assigned for a minor impact and zero.one hundred twenty five for an enormous affect. The value derived from this equation represents the probability of mission success the usage of the existing software system.
The likelihood of P(O), the product, is given by using Equation 6.
n = four
the place w4 = 0.045, w5 = 0.045, w6 = 0.045, w7 = 0.045, w8 = 0.14, w9 = 0.14, w10 = 0.14, w11 = 0.14, w12 = 0.14, and w13 = 0.14. The equation assumes that a weight of 0.14 is assigned for an immense impact, 0.045 for a minor one. The price derived represents the chance of product success.
sample software OF THE SERIM method
a true-world illustration will ultimate illustrate how SERIM can be used. The components changed into used to verify the risk of constructing a customized utility kit to control the assembly and trying out of an invasive cardiovascular device. The application, which was written in C, contained about 110,000 traces of code, and the software resided on five modular laptop-controlled stations linked with a relocating conveyor line. each station controlled various assembly and checking out steps. facts collection and acceptance checking out of the gadget were additionally controlled with the aid of the software.
The fashioned agenda projected that building of the utility would take about 13 months, including trying out and complete FDA validation. Commercially available building equipment were used for compiling and debugging.
table V. SERIM probability assessment for the actual-world application building illustration.
The probability assessments in response to the responses to the SERIM chance questions are shown in desk V. The results characterize the risks that have been decided in the beginning of the proj-ect according to the long-established contract and the estimated agenda of start to the customer.
Interpretation of the probability effects. The likelihood of successful birth P(A) for this example is 0.60. This low cost of success is attributed to a number of software possibility factors. The low cost of 0.sixteen for the chance component of estimation, P(A5), become returned because no utility can charge or time table estimation facts from similar initiatives were used for this task.
The maximum responses, 0.96 and 0.97, had been for the software chance components of correctness,P(A11), and reliability, P(A12). The correctness effect regarding requirements, design, code, verify traceability, and the low expectation of latest or changing requirements. there have been very few adjustments or additions made to the software requirements all through the construction effort. The reliability influence become associated with error and fault coping with within the code, using software reliability modeling, relevant kinds of checking out, and defect monitoring. All these actions have been carried out on this venture.
The mannequin additionally recognized a huge chance that might happen during the prerequirements section, P(B). This possibility became involving the use of only a few records from an identical and previous tasks in the building of the agenda and budget. the bottom probability from the six risk administration actions (0.28) changed into in the area of chance method and planning, P(I). This means that few plans and alternate options had been created for agenda and value dangers. The mission had few time table or can charge options other than decreasing purposeful requirements and including people to the building and trying out effort.
because it turned out, the risks of funds and time table overruns were realized. The venture definitely took about 20 months to complete and became over finances. The mannequin additionally envisioned that the checking out could be laborious as a result of no computerized tools or regression tools were used. The exact venture information showed that testing, verification, and validation took about twice the time the initial time table had envisioned.
The SERIM formulation is a simple and versatile strategy to perform utility possibility administration. it is specially excellent for small producers that may additionally not be in a position to use more expensive and complex procedures. anyway identifying the risks of existing initiatives, the system can predict dangers for future initiatives by using benchmark facts. It also permits updates right through the development cycle. Numeric response values can be changed effectively, and possibilities instantly calculated with an off-the-shelf spreadsheet application. The number and kind of possibility questions can even be customized to reflect the type and dimension of a mission as well as any other certain mission issues. SERIM integrates neatly with other conventional task management equipment, and it makes use of the development phases most utility developers are already accustomed to the use of.
SERIM can additionally assist users fulfill FDA and IEC necessities for risk administration. It will also be part of the risk management file equipment and possibility administration plan required for IEC 601-1-4. It will also be used within the possibility analysis, risk control, and possibility estimation tiers of building. IEC 601-1-4 is presently being harmonized with the FDA 510(k) necessities, so compliance to the foreign common will additionally be sure compliance with the 510(k) system. SERIM can assist producers meet the high-quality equipment rules's design handle necessities for software validation and risk analysis.7
possibility management needn't be prohibitively costly or advanced for small medical device manufacturers. definitely, using it early in the procedure can really in the reduction of expenses with the aid of determining a task's vulnerabilities earlier than they develop into mess ups. the usage of a simple and cost-effective chance analysis system comparable to SERIM will aid small manufacturers incorporate this essential endeavor into every software development task.
1. Boehm B (ed), application chance administration, Los Alamitos, CA, IEEE computing device Society Press, 1989.
2. Karolak DW, utility Engineering chance management, Los Alamitos, CA, IEEE laptop Society Press, 1996.
three. Karolak DW, software Engineering possibility administration, Los Alamitos, CA, IEEE desktop Society Press, p 44, 1996.
4. Karolak DW, utility Engineering risk management, Los Alamitos, CA, IEEE computer Society Press, pp forty four49, 1996.
5. Karolak DW, software Engineering risk management, Los Alamitos, CA, IEEE computer Society Press, pp fifty two54, 1996.
6. Karolak DW, utility Engineering risk administration, Los Alamitos, CA, IEEE computing device Society Press, pp 5275, 1996.
7. 21 CFR 808, 812, and 820, "latest first rate Manufacturing follow (CGMP); last Rule," Federal Register, October 7, 1996.
John Suzuki is owner of JKS & acquaintances (Laguna Niguel, CA), a software consulting firm, and Dale W. Karolak, PhD, is a expert (Brighton, MI).
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